Shipping

Free shipping on all orders over 25 EUR in Europe!

Shop Stay Well products online with free shipping! Your order will now be shipped from Estonia to your nearest pick-up point free of charge when the total amount of your order exceeds €25.
We sell and deliver to all the countries in the EU and EEA countries.

1. List of countries we are shipping too:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands,Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

2. Shipping methods: 

Option
Shipping Time
Valid for orders
Matkahuolto/
Omniva
  • Delivered within 3 working days after receiving the payment.
  • Parcel arrives in 3-7 days to Scandinavia and Baltics
  • Delivery Monday – Friday
  • Fully Tracked Service and SMS/Email Updates
Free for orders above €25
DHL Standard
  • Delivered within 3 working days after receiving the payment.
  • Parcel arrival in 7-14 days to all over Europe
  • Delivery Monday – Friday
  • Fully Tracked Service and SMS/Email Updates
Free for orders above €25
DHL Express
  • Delivered within 3 working days after receiving the payment.
  • Parcel arrival in 4 days to all over Europe
  • Delivery Monday – Friday
  • Fully Tracked Service and SMS/Email Updates
Shipping fees might vary depending on your region



As soon as the parcel has arrived at the parcel machine, nearest pick-up point, or post office at the destination, a text message (SMS) with all the necessary instructions on how to receive the parcel, will be sent to themobile phone number added in your order.

If the package is sent to a parcel machine, enter the code that you received by SMS on the touchscreen display of the parcel machine. This will open the right locker door and the parcel is yours! Usually, the parcel needs to be picked up within seven days from its arrival at the parcel machine.

4. Omniva machines in Baltic countries

Omniva parcel machines are located outside and are therefore accessible any time of the day, including early in the morning or late at night. It is an easy option for those who come to collect their parcel by bike,with a baby stroller or a dog. Collecting the parcel is simple and takes no more than 15-30 seconds. Orders made on working days (Mon – Fri) before 15:00 are usually shipped the same day. Orders made on Friday afternoons (after 15:00), during weekends, and on national holidays are shipped on the next workday.

In Estonia, you can expect the parcel within 1-3 working days.

In Latvia and Lithuania, delivery times vary.

Locations of the parcel machines.


5. Return.

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened, and have intact original seals. Please visit our Return policy for more details.

Any questions? If you have any questions regarding your order or products, feel free to contact us! We are happy to help you during the business days from Monday to Friday. Send us an email at info@stay.company.