We're sorry to hear that it's not working out!
If you are not satisfied with your purchase made through our website, we are happy to let you know that you can return any unwanted products meeting our Return Policy requirements.
The guarantees and the procedure for returns provided by the legislation of the Republic of Estonia apply to the goods purchased from the stay.company online store.
Pursuant to section 56 of the Law of Obligations Act, the goods purchased by the Customer may be returned within 14 days as of the date of delivery of the goods.
Returning the product:
In the case of complaints, please send us an email at firstname.lastname@example.org or submit a form. In your letter, please try to describe as precisely as possible what your complaint is about and do not forget to include your contact information. We will contact you within three working days.
We ask you to ensure that the original or a copy of your invoice is included with your shipment. Please confirm the order number, products returned, and return tracking details if needed.
Returned products are your responsibility until they arrive. Though it's not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited. If we cannot locate your order number, we are unable to proceed the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.
We do not provide refunds or exchanges for products purchased outside of stay.company online store. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
If we notice an abnormal pattern of return activity or behavior then we may connect with you about your returns.
STAY Company maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to received. STAY Company reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason - including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.
If something went wrong during your shopping journey, please contact us via email: email@example.com.